Return Policy

RETURN:

For Product Returns due to Reasons Caused by the Customer

 Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, wrong size, change of mind and etc.

 - Please contact our Customer service center (littleelle.net ) within 14 days after receiving your package.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for return]
- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges. Little Elle  is unable to reimburse original shipping fee or customs fees.
- The returned product will not be re-shipped.
- We do not provide prepaid labels.
- The customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
- The customer has to send us the return tracking number in 3 business days.
- Once the product is delivered to us, we will check the condition of the product and process the final refund. (after deduction of round-trip shipping cost, customs and etc)

For Product Returns due to defective and wrongly shipped items

 - Please contact our Customer service center ( Littleelle.net) within 14 days after receiving your package and send us return tracking number in 3 business days.

 - While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, a picture of the item, a picture of defect part]

An item can be deemed defective for one of the following reasons:

·     Wrong item: you received another product, the wrong color option or the wrong size

·     Defective / damaged: the product is damaged or missing a part.

·     Wrong info: the information displayed on the website regarding the product were incorrect when you placed the order

 

The claim will be accepted if:

·     The item is unworn and unwashed

·      Different than what was ordered (item, color, texture, quality or overall look)

·      Notified us within 14 days of receiving your package

·      Original tag(s), wrapping(s) or box(es) are intact.

 

※Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.
For any exchanges/ returns of defective or wrongly shipped items the shipping fees will be borne by Little Elle.
We do not provide prepaid labels, the customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.