If the customer wants to exchange items for a different size or style, please contact our Customer service center ( Littleelle.net ) within 14 days after receiving your package.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for exchange, item wanted instead]
- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges. Little Elle is unable to reimburse original shipping fee or customs fees.
- We do not provide prepaid labels.
- The customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
- The customer has to send us the return tracking number in 3 business days.
- Once the product is delivered to us, we will check the condition of the product and process the final refund. (after deduction of round-trip shipping cost, customs and etc)
- The customer can order the new Item wanted any time he wants: before return and refund or after.
※Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.
For any exchanges/ returns of defective or wrongly shipped items the shipping fees will be borne by Little Elle.
We do not provide prepaid labels, the customer is in charge of all the shipping procedure: packing, invoice, choosing your carrier (DHL, USPS, Fedex, etc).
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.